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For assistance with your limo ride, business account, meetings, events, or any questions, please send us a message.
Frequently Asked Questions
We highly recommend our esteemed clientele to secure their reservations at the earliest convenience, For sedans and SUVs with a minimum of 2 hours and for all other specialty vehicles, including Stretches, Vans, Party and Corporate busses 12 hours prior to the scheduled pickup. By adhering to this guideline, we can ensure the punctual arrival of our dedicated chauffeurs, guaranteeing a seamless travel experience. In situations where urgent transportation is imperative, rest assured that we diligently strive to accommodate such requests and deliver our exceptional services.
To cancel a reservation, customers must use either the phone or email. A confirmation email of the cancellation will be sent, and it is essential for the client to keep this email as proof of cancellation. In case the cancellation confirmation email is not received, it is the customer’s responsibility to contact the office at (647-499-8136) OR (855-499-8136) to ensure the cancellation is confirmed.
Cancellation Policy for Sedans/SUVs: Cancellations for sedans/SUVs must be made at least 2 hours prior to the scheduled pickup time. Failure to do so will result in a Cancellation Fee equivalent to ONE HOUR or ONE WAY fare plus HST.
Cancellation Policy for Large Vehicles: This includes Coach Buses, Party Buses, Stretch Sedans, Stretch SUVs, and Stretch Hummers. Cancellations for these vehicles must be made at least 14 DAYS prior to the reservation date. A 25% deposit is required upon booking, and it is non-refundable. According to our company policy, if a cancellation is made within 14 days prior to the service date, we will charge 50% of the total quoted amount.
We have certain guidelines regarding changes to ensure smooth and efficient service. All change requests must be submitted via phone or email and cannot be made directly with our drivers. It is important to notify us of any changes at least 3 hours before the scheduled pickup time for all orders. Please note that changes are subject to availability. In the event that we are unable to accommodate a requested change, which subsequently leads to a cancellation, you will be held responsible for the full payment of the original order. We strive to provide the best service possible and appreciate your understanding and cooperation in adhering to our change policy.
We accept cash and all major credit cards and also provide monthly billing to our corporate accounts, by phone and online options are also available. Please be advised that the client acknowledges and agrees to the following terms and conditions. You also provide explicit authorization to Fly Limousine Services to charge your credit card for the entire amount pertaining to your reservation with Fly Limousine Services. In the event of a no-show, your credit card will be charged in full. It is important to note that once the cancellation period cut-off time has passed, the service is considered provided, regardless of whether you enter the vehicle or not.
Rates quoted prior to service rendered are only an initial estimate of the cost of services reserved. As a consequence of placing your booking, you might encounter some additional charges associated with your reservation, these charges may include:
- Extra Stops on Route: If additional stops are requested or required and were not specified at the time of booking, an additional charge will be applied.
- Exceeding Waiting Time: We allow a 10-minute grace waiting time after the actual requested service due time, In the event that the scheduled waiting time is exceeded, an additional waiting time charge will be incurred.
- Toll Route Request: Should you choose to utilize a toll route during your journey, toll charges will be applied accordingly.
- Airport Pickup: If you are expecting a delay (i.e. lost luggage or delay) you must let the dispatch know. It may cost extra for the additional wait.
- Car Seats: This additional service entails a nominal fee of $10 per car seat.
- Pre-Arranged Fee: All passengers have to pay a pre-arranged fee upon getting to their preferred company’s vehicle at Toronto Pearson Airport, the charges are per vehicle type.
- Sedan, van or SUV – $15.00
- Stretch limousine or cargo van, like Sprinter, Transit, etc. (max. 12 seats) – $27.00
- Mini-bus (13 to 25 seats) – $49.00
- Bus (26+ seats) – $93.00
- All fees include HST. For more details please go to GTAA, Greater Toronto Airport Authority’s website.
Pickup procedure at Toronto Pearson Airport Terminal 1.
1- Get your luggage.
2- Exit the arrival gate.
3- Go to the security desk at pre-arranged Door “A”.
4- Tell them your name and company name Fly Limousine Services.
5- Your limo will arrive within 2 minutes.
Below the link is the map of Terminal 1 pre-arranged door.
Pickup procedure at Toronto Pearson Airport Terminal 3.
1- Get your luggage.
2- Exit the arrival gate.
3- Go to the security desk at pre-arranged Door “A” or Post #9.
4- Tell them your name and company name Fly Limousine Services.
5- Your limo will arrive within 2 minutes.
Below the link is the map of Terminal 3 pre-arranged door.
Please be advised: that If security says you do not have any pre-arranged booking, call us immediately at (647) 499-8136 / 1-855-499-8136. boarding the wrong limo other than our designated Fly Limousine Services vehicles will be considered a cancellation. In such cases, we may apply a charge to compensate for the time consumed by our chauffeur at the airport. Thank you for your understanding.
Pre-Arrange Your Limo Ride From The Airport.
Discover The Advantages.
When it comes to transportation from the Airport, passengers have the freedom to choose their preferred limo company, providing them with a host of benefits over opting for random taxis or limos upon arrival. Pre-arranging a limo ride offers a range of advantages that make it a prudent choice for discerning travelers. Below, we highlight key benefits that address the question of why you should pre-arrange a limo ride.
- Choice of Limo Company: By pre-arranging your limo ride, you have the luxury of selecting the limo company that best aligns with your preferences and requirements. This enables you to travel in style and comfort with a reputable provider, ensuring a smooth and enjoyable journey from the moment you step off the plane.
- Transparent Pricing: Knowing the total fare amount in advance helps you avoid any unpleasant surprises and hidden charges. With pre-arranged limo rides, you receive upfront information on the cost, allowing for better financial planning and peace of mind throughout your trip.
- Guaranteed 24/7 Airport Pickup: With pre-arranged limo services, you can rest assured that a dedicated limo will be assigned under your name, and a professional chauffeur will be awaiting your arrival. This personalized approach ensures a seamless transition from the airport to your destination, eliminating any concerns about finding transportation upon landing.
- Lost and Found Convenience: In the rare event of forgotten belongings in the limo, our pre-arranged services offer a simple solution. Any lost items are easily traceable and can be promptly delivered to you, though additional charges may apply for this specialized service.
- Reduced Waiting Time: Pre-arranging a limo ride means you bypass the waiting queues at the taxi or limo stands. Passengers can conveniently wait in the pre-arranged waiting area, knowing that their limo will arrive within a minute, ensuring a swift departure from the airport.
- Experiencing a Flight Delay?: Whether your flight is ahead of schedule or running behind, you can count on us. We diligently monitor the real-time arrival of your flight, and our professional chauffeur will be ready before you even step out of the airport. Rest assured, we’re here to ensure a seamless transition to your limo ride, eliminating any concerns.
Should you have any further inquiries or require assistance, please do not hesitate to contact our office. We are committed to providing exemplary service and addressing all your transportation needs in the most accommodating manner possible. Let us enhance your travel experience with our pre-arranged limo services.
